Case study
Hostersi is a company that specializes in server management, cloud infrastructure design, and DevOps services.
The sales activities at Hostersi are the responsibility of the sales department, which is composed of several people who contact customers mainly by phone and email. To support the work of its salespeople, Hostersi wrote its own application that included some elements of a CRM system. Unfortunately, its possibilities proved to be insufficient. The company then decided to implement Zoho CRM, which, as it turned out, did not fully meet the organization's needs either. The main disadvantage of the introduced CRM system was that entering and updating data required manual handling of the tool. As a result, data were dispersed between two applications, and the salespeople wasted a lot of time searching for the necessary information and manually completing the data. This, in turn, translated into lower efficiency of the sales department and fewer new customers. The dispersion of data also prevented proper reporting and analysis of the sales team's activities. The company set itself the goal of finding an application that would allow the salespeople to spend less time entering manual data and thinking about what to do next and that would orderly gather their contacts with customers in one place.
Apart from the sales team, another beneficiary of the implementation of Livespace has proved to be the marketing department, which is now able to easily select relevant groups of customers to whom specific communications are to be sent.
Hostersi is a company that specializes in server management, cloud infrastructure design, and DevOps services. With the use of modern tools, Hostersi creates solutions that are quick, affordable and, above all, reliable. The company provides its services mainly for customers from the B2B sector, who operate on the Polish, Western European, and US markets. These include one-man businesses, startups, as well as large international brands such as Danone, Itaka, Lidl, Nutricia, and CCC.
25%
increase in sales upon completion of the implementation (April 2016)
58%
increase in sales in 2017
85%
increase in sales in 2018
300%
increase in the number of contacts over 3 years vs. the previous 9 years of operation
“Livespace is suitable for handling both small and large customers. I recommend it to all the companies that work with B2B customers if handling them requires more than one contact. The longer the sales process, the more you will appreciate the benefits of Livespace.”
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Sales process
Email and communications
Custom reports
Customer segmentation
Contact management
Renewable energy
Automotive
Marketing agencies
IT & software houses
